Terms of service

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Introduction

Welcome to Muse Madrid. The terms "we", "our" and "us" refer to Muse Madrid. Muse Madrid operates this online store and the associated website, including information, content, features, tools, products and services, to provide you with an appropriate shopping experience (the "Services"). Muse Madrid is supported by Shopify, which enables us to provide you with the Services.

The terms and conditions set out below, together with any policy incorporated herein ("Terms and Conditions of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they contain important information about your legal rights and cover matters such as limitations of warranties and liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not accept these Terms or the Privacy Policy, you must not use or access our Services.

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Section 1 – Access and Account

By accepting these Terms, you represent that you are of legal age in the state or province in which you reside, and that you have given your consent for minors in your care to use the Services on devices that you own, have purchased or manage.

To use the Services, including accessing or browsing the online stores or purchasing products and services, you may be required to provide us with certain information, such as your email address and your billing, payment and shipping details. You represent and warrant that all information you provide to us is accurate, current and complete, and that you have all necessary rights to provide it.

You are solely responsible for your account activity and for protecting your credentials. You may not transfer, sell, assign or license your account to any third party.

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Section 2 – Our Products

We have made every effort to provide an accurate presentation of our products and services in our online stores. However, the display of colors and the appearance of products may vary depending on the device you use to access the store and its settings.

All product descriptions are subject to change at any time, without prior notice and at our discretion. We reserve the right to discontinue any product at any time and to limit the quantities offered to any person, geographic area or jurisdiction.

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Section 3 – Orders

By placing an order, you are making an offer to purchase. Muse Madrid reserves the right to accept or reject your order at its sole discretion and for any reason. Your order will not be confirmed until Muse Madrid communicates its acceptance. Before accepting an order, we must receive and process the relevant payment.

Please review your order carefully before submitting it, as it may be possible that Muse Madrid may be unable to accommodate cancellation requests once an order has been accepted. If an order is rejected, modified, or canceled, we will notify you by email, at the billing address, or at the phone number you provided to us.

Your purchases are eligible for return or exchange only in accordance with our Refund Policy.

You declare and warrant that you are making purchases for personal or family use, and not for resale or export.

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Section 4 – Pricing and Billing

Prices, discounts, and offers are subject to change without notice. The price charged for a product or service will be the price in effect when you submit your order, and you can view it in the order confirmation email. Published prices are final and include taxes and shipping costs. No additional charges of any kind apply: all customs duties, import taxes, and handling charges are our responsibility.

Prices published in our online stores may differ from those offered in physical stores or on other platforms managed by third parties. We may occasionally offer promotions on the Services that affect prices and are subject to terms independent of these Terms. In the event of a conflict between the terms of a promotion and these Terms, the terms of the promotion will prevail.

For all purchases made in our stores, you agree to provide accurate, up-to-date, and complete information relating to the purchase, payment, and account. You also agree to promptly update your account and other relevant information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.

You declare and warrant that: (i) your credit card details are true, accurate, and complete; (ii) you are authorized to use that card to make purchases; (iii) the charges will be borne by the card issuer; and (iv) you will pay the applicable amounts at the published prices, including taxes, shipping and handling charges, and any other applicable taxes.

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Section 5 – Shipping and delivery

We are not responsible for shipping or delivery delays. All delivery times are estimates and are not guaranteed. We assume no liability for delays caused by carriers, customs procedures or circumstances beyond our control. Once the products have been transferred to the carrier, title and risk of loss become your responsibility.

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Section 6 – Intellectual property

Our Services, including, but not limited to, trademarks, text, images, graphics, product reviews, videos and audio, as well as their design, selection and arrangement, are the property of Muse Madrid, its affiliates or licensors, and are protected by applicable intellectual property laws.

These Terms authorize you to use the Services solely for personal, non-commercial use. You may not reproduce, distribute, modify, create copies of, publicly display, republish, download, store or transmit any material from the Services without our written consent.

The names, logos, product and service names, designs and slogans of Muse Madrid are trademarks of Muse Madrid or its affiliates or licensors. You may not use them without the written authorization of Muse Madrid. All other names, logos and brands appearing in the Services belong to their respective owners.

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Section 7 – Optional tools

You may have access to tools offered by third parties as part of the Services, which we do not verify, control or integrate.

You understand and agree that we provide access to such tools "as is" and "as available", without any warranties of any kind. We assume no liability arising from their use.

Your use of optional third-party tools is at your own risk and discretion, and you are required to know and accept the terms established by their providers.

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Section 8 – Third-party links

The Services may contain materials and links to third-party websites. We are not responsible for examining or evaluating the content of those websites. If you choose to access them, you do so at your own risk.

We are not responsible for issues or damages related to accessing, purchasing or using products, services or content on third-party websites. We recommend that you read and understand their policies before making any transaction.

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Section 9 – Relationship with Shopify

Muse Madrid operates through Shopify, which enables us to provide you with the Services. However, sales and purchases you make in our store are conducted directly with Muse Madrid. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the transactions between you and Muse Madrid. You expressly release Shopify and its affiliates from any claim, damage, or liability arising from your purchases with Muse Madrid.

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Section 10 – Privacy Policy

All personal data we collect through the Services is subject to our Privacy Policy, and certain data may also be subject to Shopify’s Privacy Policy. By using the Services, you confirm that you have read both policies. Shopify collects and processes data relating to your access to and use of the Services in order to provide and improve them. Data you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.

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Section 11 – Reviews and Comments

By submitting, posting, or transmitting by any means ideas, suggestions, comments, reviews, proposals, or any other content (collectively, “Comments”), you grant us a perpetual, worldwide, transferable, royalty-free license to use, reproduce, modify, publish, distribute, and display those Comments through any medium and for any purpose, including commercial purposes.

You also represent and agree that: (i) you own the rights necessary to all Comments; (ii) you have disclosed any compensation or incentive received for submitting them; and (iii) your Comments comply with these Terms.

We are not obligated to keep your Comments confidential, compensate you for them, or respond to them. Although we are not obligated to do so, we may monitor, edit, or remove Comments that, in our discretion, are illegal, offensive, or contrary to these Terms.

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Section 12 – Errors, Inaccuracies, and Omissions

Information relating to the Services may contain typographical errors, inaccuracies, or omissions that affect product descriptions, prices, offers, shipping charges, transit times, or availability. We reserve the right to correct any error or inaccuracy and to modify or cancel orders at any time without prior notice.

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Section 13 – Prohibited Uses

You may access and use the Services only for lawful purposes. You are prohibited from using them, directly or indirectly, to: (a) engage in illegal or malicious activity; (b) violate local, national, or international laws or regulations; (c) infringe intellectual property rights; (d) harass, insult, defame, or intimidate employees or other people; (e) transmit false or misleading information; (f) send or facilitate unsolicited advertising material or spam; (g) impersonate other people or entities; (h) engage in conduct that obstructs others' access to the Services or exposes Muse Madrid, Shopify, or its users to liability.

You also agree not to upload viruses or malicious code, reproduce or resell any part of the Services, collect third-party personal data, or engage in spam, phishing, scraping, or similar activities. We reserve the right to suspend or close your account at any time if we believe you have breached any of these Terms.

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Section 14 – Termination

We may terminate this agreement or discontinue your access to the Services at any time, at our discretion and without prior notice. You will remain responsible for all outstanding amounts up to the date of termination. The sections relating to intellectual property, comments, disclaimer of warranty, limitation of liability, indemnification, and governing law, among others, will survive termination.

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Section 15 – Disclaimer of Warranty

The information presented in the Services is provided for general informational purposes only. We do not guarantee its accuracy, completeness, or usefulness. You rely on such information at your own risk.

UNLESS EXPRESSLY STATED BY MUSE MADRID, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

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Section 16 – Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MUSE MADRID, ITS PARTNERS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, SUPPLIERS, OR LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR DATA, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS OBTAINED THROUGH THEM.

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Section 17 – Indemnification

You agree to indemnify and hold harmless Muse Madrid, Shopify, and its affiliates, partners, officers, employees, agents, and suppliers against any loss, damage, liability, or claim, including reasonable legal fees, arising from: (1) your breach of these Terms; (2) your violation of laws or third-party rights; or (3) your access to and use of the Services.

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Section 18 – Severability

If any provision of these Terms is declared illegal, void, or unenforceable, that provision shall be severed from the rest of the agreement without affecting the validity and enforceability of the remaining provisions.

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Section 19 – Waiver; entire agreement

Our failure to exercise any right or provision of these Terms shall not constitute a waiver thereof. These Terms, together with any policy published by us in relation to the Services, constitute the entire agreement between the parties and supersede any prior agreement, whether oral or written.

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Section 20 – Assignment

You may not assign, transfer, or delegate this agreement or any of your rights or obligations under these Terms without our written consent; any attempt to do so shall be void. We may transfer or assign these Terms and our rights and obligations without notifying you or obtaining your consent.

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Section 21 – Applicable law

These Terms and any separate agreement under which we provide you with the Services shall be governed by and construed in accordance with Dutch law. You and Muse Madrid, you accept the jurisdiction of the competent courts of the Netherlands for the resolution of any dispute arising from these Terms, without prejudice to any rights that EU law may grant you as a consumer.

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Section 22 – Headings

The headings used in this agreement are included for convenience only and do not limit or affect the content of these Terms.

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Section 23 – Amendments to the terms

You can consult the current version of these Terms at any time on this page. We reserve the right to update, modify, or replace any part of these Terms by posting changes on our website. It is your responsibility to check periodically for changes. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

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Section 24 – Contact details