Shipping
Shipping is completely free on all orders, both domestic and international. There are no hidden costs or additional charges at checkout, including customs duties and import taxes.
We prepare your order within 1–2 business days. In Spain, France, and the United States, you will receive your package within 3–7 business days of placing your order, while international shipments take 3–12 business days. All orders include express shipping with tracking, and you will receive a link by email to check your shipment status in real time.
Returns
You have 30 days from receipt of your order to request a return, a period longer than the 14-day legal minimum established by the European Union. Items must be unworn, with their original tags and packaging in perfect condition, and accompanied by proof of purchase. To start the process, email us at info@musemadrid.com with your order number.
Once we have received and inspected your return, we will process the refund within 10 business days using the same payment method as your original purchase. Please note that return shipping costs are the customer's responsibility.
If your order arrives damaged, defective, or not as requested, contact us immediately at info@musemadrid.com. We’ll resolve the issue as soon as possible at no additional cost to you.
Other Questions
We do not offer direct exchanges. If you would like a different size, color, or item, we recommend returning the original product and placing a new order for the item you prefer.
We accept a wide range of secure payment methods, including Visa, Mastercard, American Express and Maestro, as well as Apple Pay, Google Pay, Shop Pay, MobilePay and Bizum. All payments are processed through a 100% secure system.