Privacy policy

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Last updated: May 22, 2026

Muse Madrid operates this online store and the corresponding website, which include content, tools, features, products, and services (collectively, the "Services"). These Services are made possible by the Shopify platform, which supports us in providing them.

This Privacy Policy explains how we collect, use, and share your personal data when you browse our site, make a purchase, or contact us. In the event of any discrepancy between this Policy and our Terms and Conditions, the provisions on privacy will prevail with respect to the processing of personal data.

We recommend that you read the following carefully. By using our Services, you confirm that you understand how we handle your personal information.

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1. What personal data we collect

We define "personal data" as any information that directly or indirectly identifies an individual. This does not include anonymous or anonymized data. The types of information we may collect are:

• Contact data: name, address, email, phone number, billing address, and shipping address.
• Payment information: card number, bank details, payment history, and transaction details.
• Account data: username, password, settings, preferences, and answers to security questions.
• Shopping activity: items viewed, added to the cart, purchased, or returned.
• Communications: content of messages exchanged with our customer service team.
• Technical data: device type, browser, network, IP address, and unique identifiers.
• Site interactions: how and when you use the Services.

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2. Sources of personal data

We collect personal data from various sources, including:

• Directly from you: when you create an account, make a purchase, contact us, or use our Services.
• Automatically: through technologies such as cookies and analytics tools while you browse the site.
• From third parties: such as service providers, business partners, and integrated platforms.
• From Shopify: which manages our technological infrastructure.

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3. Purposes of data processing

We use your personal data for various purposes:

a. Provision and personalization of the Services

To process orders, manage your account, save preferences, arrange shipping and returns, and improve your shopping experience with personalized recommendations.

b. Marketing and advertising

To send you promotional communications (by email, SMS or postal mail) and personalized advertisements based on your activity on the site or previous purchases.

c. Security and fraud prevention

To verify the user's identity, keep your account secure, detect suspicious activity and prevent abuse.

d. Communications and support

To respond to your inquiries, provide customer support and manage our business relationship with you.

e. Legal obligations

To comply with applicable laws and regulations, respond to legal requests or cooperate with competent authorities.

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4. Sharing your personal data

Your data may be shared with third parties for legitimate purposes in the following cases:

• Shopify and service providers: to manage payments, shipping, hosting, support and analytics.
• Advertising and business partners: to provide you with personalized content and promotions, always in compliance with applicable regulations.
• At your request or with your authorization: for example, to ship products or interact through social media widgets.
• In a business context: in the event of mergers, acquisitions, transfers or similar situations.
• With competent authorities: when required by law or to protect our rights and those of users.

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5. Working with Shopify

Shopify is our primary technology provider and handles some of the processing of your personal data. Data we collect through our site may be shared with Shopify and also used to improve its services. Shopify may also use this information for its own purposes, as set out in its Privacy Policy. You may also exercise your rights over this data through the Shopify Privacy Portal.

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6. Third-party links and services

Our site may contain links to external services that operate under their own privacy policies. Muse Madrid is not responsible for the processing of data on those sites. We recommend that you read their respective policies if you choose to interact with third-party platforms.

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7. Minors

Our Services are not intended for minors. We do not knowingly collect data from users who have not reached the age of majority in their jurisdiction. If a minor has provided us with personal data, their parent or legal guardian may contact us to request its deletion.

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8. Data security and retention

We implement appropriate security measures, although no system is completely secure. We recommend that you do not share sensitive information through unsecured channels. We retain your data only for as long as necessary to provide the Services or comply with applicable legal, contractual, or regulatory obligations.

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9. Your rights

Depending on your place of residence, you may exercise one or more of the following rights:

• Access: obtain a copy of your personal data.
• Erasure: request the deletion of your data.
• Rectification: correct inaccurate or incomplete data.
• Portability: receive your data in a readable format and transfer it to another provider.
• Objection to or restriction of processing for certain purposes.
• Withdrawal of consent, where applicable.
• Opting out of personalized advertising, including the ability to opt out of the "sale" or "sharing" of data for targeted marketing.

To exercise these rights, you may use the website’s features or contact us directly. You will not be penalized in any way for exercising them. However, we may ask you to verify your identity before processing your request.

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10. International data transfers

Your data may be transferred and processed outside your country of residence, including in countries outside the European Economic Area or the United Kingdom. In such cases, we will ensure that appropriate safeguards are in place, such as the Standard Contractual Clauses approved by the European Commission or equivalent instruments.

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11. Policy changes

This Policy may be updated periodically to reflect changes in regulations or our business practices. Any changes will be published on our website with the corresponding update date.

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12. Contact

For any privacy-related inquiries or to exercise your rights, you may contact us through the following channels:

Contact details